Refund policy

All merchandise is made to order using a print-on-demand process. Because each item is created specifically for you, we are unable to accept returns or exchanges for items ordered in the wrong size, color, or for change-of-mind purchases.

That said, if your item arrives damaged or there is a manufacturing error, we’re happy to make it right.

Damaged or Defective Items

If you receive a damaged product or notice a manufacturing issue, please contact us within 30 days of delivery. Include a clear photo of the issue so our team can review it quickly.

Once verified, we’ll arrange for a replacement or refund at no additional cost. There’s no need to return the damaged item.

How to Start a Claim

Email us at order@polishedcode.com with:

• Your order number

• A brief description of the issue

• A clear photo showing the damage or defect

Our team will take care of the rest.